Return Policy

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1. Introduction

At Pryxthelthor, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to help. This Return Policy outlines the terms and conditions for returning products purchased from our website or at our studio location in Houston, Texas.

Please read this policy carefully before making a purchase. By purchasing from us, you agree to be bound by this Return Policy. If you have any questions, please do not hesitate to contact our customer service team.

2. Craft Kits and Supplies

2.1 Return Window

You may return unopened and unused craft kits and supplies within 30 days of the purchase date for a full refund. The item must be in its original packaging and in resalable condition.

2.2 Conditions for Return

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must have your receipt or proof of purchase
• The item must not have been opened or had its seal broken
• All components and accessories must be included

2.3 Non-Returnable Items

The following items cannot be returned:

• Opened craft kits or supplies
• Custom or personalized items
• Items marked as final sale
• Gift certificates or vouchers
• Perishable goods such as natural wax or fragrance oils that have been opened
• Items that have been used or altered in any way

3. Workshop Bookings

3.1 Cancellation Policy

We understand that plans change. Our workshop cancellation policy is designed to be fair to both our customers and our business:

• More than 7 days before: Full refund or transfer to another workshop date
• 3-7 days before: 50% refund or full transfer to another workshop date
• Less than 3 days before: No refund, but transfer to another workshop date may be available subject to availability
• No-show: No refund or transfer available

3.2 Rescheduling

If you need to reschedule your workshop booking, please contact us at least 48 hours before your scheduled session. We will do our best to accommodate your request, subject to availability. Rescheduling requests made with less than 48 hours notice may not be possible.

3.3 Workshop Cancellation by Us

In the rare event that we need to cancel a workshop due to unforeseen circumstances, you will be offered either a full refund or the option to reschedule to another available date. We will notify you as soon as possible if a cancellation is necessary.

4. How to Return an Item

4.1 Return Process

To initiate a return, please follow these steps:

• Contact our customer service team via email or phone to request a return authorization
• Provide your order number and reason for return
• Once approved, carefully package the item in its original packaging
• Ship the item to our return address provided in the return authorization
• Include a copy of your receipt and return authorization number with the package

4.2 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return arrives safely.

4.3 In-Store Returns

If you purchased an item at our Houston studio location, you may return it in person during our business hours. Please bring the item along with your receipt or proof of purchase.

5. Refunds

5.1 Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5.2 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunds will be credited to your card within 5-10 business days
• Cash: Cash refunds are available for in-store returns only
• Store Credit: Available upon request and does not expire

5.3 Partial Refunds

Partial refunds may be granted in certain circumstances, such as:

• Items not in their original condition due to damage not caused by us
• Items returned more than 30 days after delivery
• Items missing parts for reasons not due to our error

6. Exchanges

If you need to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item. We will process your return and refund according to this policy.

For exchanges of defective or damaged items, please contact us immediately upon receipt of your order, and we will arrange for a replacement at no additional cost.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damaged item and packaging to help us process your claim quickly.

8. Contact Us

If you have any questions about our Return Policy, please contact us:

Pryxthelthor
1311 Hawthorne St, Houston, TX 77010, United States
Phone: +1 832-981-7582
Email: infocenter@pryxthelthor.world